RETURNS AND REFUNDS POLICY

Thank you for ordering at NANO-CERAMIC®

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 3 days of receiving the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

The product was received in the last 3 days

The product isn’t used or damaged

We get a brief description of the problem which includes our production batch number.

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

By phone number: +62-811-640-5000

By email: info@nano-ceramic.com

If green light send the product to:

PT Nano Ceramic Internasional

Ruko Inkopal Blok B5-6.

Jl. Raya Boulevard Barat.  Kelapa Gading.  Jakarta Utara 14240

Indonesia

Shipping charges

Shipping charges incurred in connection with the return of a product are refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next, contact your bank. There is often some processing time before a refund is posted.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: +62-811-640-5000

By email: info@nano-ceramic.com