{"id":3156,"date":"2026-01-05T07:17:39","date_gmt":"2026-01-05T07:17:39","guid":{"rendered":"https:\/\/www.nano-ceramic.com\/refund-and-returns-policy\/"},"modified":"2026-01-19T03:08:38","modified_gmt":"2026-01-19T03:08:38","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/www.nano-ceramic.com\/es\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3156\" class=\"elementor elementor-3156 elementor-196\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7af41b8 e-flex e-con-boxed e-con e-parent\" data-id=\"7af41b8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3df75d5 elementor-widget elementor-widget-heading\" data-id=\"3df75d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">RETURNS AND REFUNDS POLICY\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f847902 elementor-widget elementor-widget-text-editor\" data-id=\"f847902\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Thank you for ordering at NANO-CERAMIC\u00ae<\/p><p style=\"text-align: left;\">If you are not entirely satisfied with your purchase, we\u2019re here to help.<\/p><p style=\"text-align: left;\">Our products can be returned within 3 days of receiving the product. A new product may be exchanged for another product or returned for a refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-363dc03 elementor-widget elementor-widget-text-editor\" data-id=\"363dc03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>To be eligible for a return, please make sure that:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b1b7a3 elementor-widget elementor-widget-text-editor\" data-id=\"4b1b7a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">The product was received in the last 3 days<\/p><p style=\"text-align: left;\">The product isn\u2019t used or damaged<\/p><p style=\"text-align: left;\">We get a brief description of the problem which includes our production batch number.<\/p><p style=\"text-align: left;\">Products that do not meet these criteria will not be considered for return.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a23126 elementor-widget elementor-widget-text-editor\" data-id=\"1a23126\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Please contact us before you send the product:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25a97ee elementor-widget elementor-widget-text-editor\" data-id=\"25a97ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">By phone number: +62-811-640-5000<\/p><p style=\"text-align: left;\">By email: info@nano-ceramic.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cab077e elementor-widget elementor-widget-text-editor\" data-id=\"cab077e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>If green light send the product to:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2547259 elementor-widget elementor-widget-text-editor\" data-id=\"2547259\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\" style=\"text-align: left;\">Pt Nanomatrix Lab International\u00a0<\/p><p class=\"p1\" style=\"text-align: left;\">Ruko Bekasi Mas,\u00a0 Jln Ahmad Yani, Blok B,<span class=\"Apple-converted-space\">\u00a0 <\/span>No. 5,\u00a0<\/p><p class=\"p1\" style=\"text-align: left;\">Bekasi, 17141, West Java, Indonesia<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32153db elementor-widget elementor-widget-text-editor\" data-id=\"32153db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Shipping charges<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d80ed59 elementor-widget elementor-widget-text-editor\" data-id=\"d80ed59\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Shipping charges incurred in connection with the return of a product are refundable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb799e2 elementor-widget elementor-widget-text-editor\" data-id=\"fb799e2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Damaged items<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-681ee29 elementor-widget elementor-widget-text-editor\" data-id=\"681ee29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">If you received a damaged product, please notify us immediately for assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c5395b elementor-widget elementor-widget-text-editor\" data-id=\"4c5395b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Refunds<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54b1c8e elementor-widget elementor-widget-text-editor\" data-id=\"54b1c8e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p><p style=\"text-align: left;\">If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d62a2b9 elementor-widget elementor-widget-text-editor\" data-id=\"d62a2b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Late or missing refunds<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-126ff12 elementor-widget elementor-widget-text-editor\" data-id=\"126ff12\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">If you haven\u2019t received a refund yet, first check your bank account again.<\/p><p style=\"text-align: left;\">Next, contact your bank. There is often some processing time before a refund is posted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d57c9b elementor-widget elementor-widget-text-editor\" data-id=\"1d57c9b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Contact us<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-067fe61 elementor-widget elementor-widget-text-editor\" data-id=\"067fe61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">If you have any questions about our Returns and Refunds Policy, please contact us:<\/p><p style=\"text-align: left;\">By phone number: +62-811-640-7000<\/p><p style=\"text-align: left;\">By email: info@nano-ceramic.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RETURNS AND REFUNDS POLICY Thank you for ordering at NANO-CERAMIC\u00ae If you are not entirely satisfied with your purchase, we\u2019re here to help. Our products can be returned within 3 days of receiving the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3156","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.nano-ceramic.com\/es\/wp-json\/wp\/v2\/pages\/3156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nano-ceramic.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nano-ceramic.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nano-ceramic.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nano-ceramic.com\/es\/wp-json\/wp\/v2\/comments?post=3156"}],"version-history":[{"count":9,"href":"https:\/\/www.nano-ceramic.com\/es\/wp-json\/wp\/v2\/pages\/3156\/revisions"}],"predecessor-version":[{"id":7250,"href":"https:\/\/www.nano-ceramic.com\/es\/wp-json\/wp\/v2\/pages\/3156\/revisions\/7250"}],"wp:attachment":[{"href":"https:\/\/www.nano-ceramic.com\/es\/wp-json\/wp\/v2\/media?parent=3156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}