{"id":3153,"date":"2026-01-05T07:17:39","date_gmt":"2026-01-05T07:17:39","guid":{"rendered":"https:\/\/www.nano-ceramic.com\/refund-and-returns-policy\/"},"modified":"2026-01-19T03:36:20","modified_gmt":"2026-01-19T03:36:20","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/www.nano-ceramic.com\/id\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3153\" class=\"elementor elementor-3153 elementor-196\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7af41b8 e-flex e-con-boxed e-con e-parent\" data-id=\"7af41b8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3df75d5 elementor-widget elementor-widget-heading\" data-id=\"3df75d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">KEBIJAKAN PENGEMBALIAN DAN PENGEMBALIAN DANA<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f847902 elementor-widget elementor-widget-text-editor\" data-id=\"f847902\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\" data-start=\"179\" data-end=\"253\">Jika Anda tidak sepenuhnya puas dengan pembelian Anda, kami siap membantu.<\/p><p style=\"text-align: left;\" data-start=\"255\" data-end=\"477\">Produk kami dapat dikembalikan dalam waktu <strong data-start=\"298\" data-end=\"315\">3 (tiga) hari<\/strong> setelah produk diterima. Produk dapat ditukar dengan produk lain atau dikembalikan untuk mendapatkan <strong data-start=\"417\" data-end=\"438\">pengembalian dana<\/strong>, sesuai dengan ketentuan yang berlaku.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-363dc03 elementor-widget elementor-widget-text-editor\" data-id=\"363dc03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\" data-start=\"69\" data-end=\"128\"><strong data-start=\"73\" data-end=\"128\">Untuk memenuhi syarat pengembalian, pastikan bahwa:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b1b7a3 elementor-widget elementor-widget-text-editor\" data-id=\"4b1b7a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"121\" data-end=\"321\"><li data-start=\"121\" data-end=\"177\"><p style=\"text-align: left;\" data-start=\"123\" data-end=\"177\">Produk diterima dalam waktu <strong data-start=\"151\" data-end=\"177\">3 (tiga) hari terakhir<\/strong><\/p><\/li><li style=\"text-align: left;\" data-start=\"178\" data-end=\"226\"><p data-start=\"180\" data-end=\"226\">Produk <strong data-start=\"187\" data-end=\"206\">belum digunakan<\/strong> dan <strong data-start=\"211\" data-end=\"226\">tidak rusak<\/strong><\/p><\/li><li style=\"text-align: left;\" data-start=\"227\" data-end=\"321\"><p data-start=\"229\" data-end=\"321\">Kami menerima <strong data-start=\"243\" data-end=\"281\">deskripsi singkat mengenai masalah<\/strong>, termasuk <strong data-start=\"292\" data-end=\"316\">nomor batch produksi<\/strong> kami<\/p><\/li><\/ul><p style=\"text-align: left;\" data-start=\"323\" data-end=\"415\">Produk yang <strong data-start=\"335\" data-end=\"371\">tidak memenuhi ketentuan di atas<\/strong> <strong data-start=\"372\" data-end=\"395\">tidak akan diproses<\/strong> untuk pengembalian.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a23126 elementor-widget elementor-widget-text-editor\" data-id=\"1a23126\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Harap hubungi kami terlebih dahulu sebelum mengirimkan produk:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25a97ee elementor-widget elementor-widget-text-editor\" data-id=\"25a97ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"61\" data-end=\"102\"><p style=\"text-align: left;\" data-start=\"63\" data-end=\"102\"><strong data-start=\"63\" data-end=\"83\">Melalui telepon:<\/strong> +62-811-640-5000<\/p><\/li><li data-start=\"103\" data-end=\"145\"><p style=\"text-align: left;\" data-start=\"105\" data-end=\"145\"><strong data-start=\"105\" data-end=\"123\">Melalui email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"124\" data-end=\"145\">info@nano-ceramic.com<\/a><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cab077e elementor-widget elementor-widget-text-editor\" data-id=\"cab077e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Jika telah mendapatkan persetujuan, kirimkan produk ke:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2547259 elementor-widget elementor-widget-text-editor\" data-id=\"2547259\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\" style=\"text-align: left;\">Pt Nanomatrix Lab International\u00a0<\/p><p class=\"p1\" style=\"text-align: left;\">Ruko Bekasi Mas,\u00a0 Jln Ahmad Yani, Blok B,<span class=\"Apple-converted-space\">\u00a0 <\/span>No. 5,\u00a0<\/p><p class=\"p1\" style=\"text-align: left;\">Bekasi, 17141, West Java, Indonesia<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32153db elementor-widget elementor-widget-text-editor\" data-id=\"32153db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Biaya Pengiriman<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d80ed59 elementor-widget elementor-widget-text-editor\" data-id=\"d80ed59\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\" data-start=\"68\" data-end=\"158\">Biaya pengiriman yang timbul sehubungan dengan pengembalian produk dapat dikembalikan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb799e2 elementor-widget elementor-widget-text-editor\" data-id=\"fb799e2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Produk Rusak<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-681ee29 elementor-widget elementor-widget-text-editor\" data-id=\"681ee29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Jika Anda menerima produk dalam kondisi rusak, harap segera menghubungi kami untuk mendapatkan bantuan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c5395b elementor-widget elementor-widget-text-editor\" data-id=\"4c5395b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Pengembalian Dana<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54b1c8e elementor-widget elementor-widget-text-editor\" data-id=\"54b1c8e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\" data-start=\"120\" data-end=\"377\">Setelah pengembalian Anda kami terima dan periksa, kami akan mengirimkan email untuk memberitahukan bahwa produk yang Anda kembalikan telah kami terima. Kami juga akan menginformasikan apakah <strong data-start=\"312\" data-end=\"344\">permohonan pengembalian dana<\/strong> Anda <strong data-start=\"350\" data-end=\"376\">disetujui atau ditolak<\/strong>.<\/p><p style=\"text-align: left;\" data-start=\"379\" data-end=\"580\">Apabila disetujui, maka <strong data-start=\"403\" data-end=\"424\">pengembalian dana<\/strong> akan diproses dan dana akan secara otomatis dikreditkan ke <strong data-start=\"484\" data-end=\"500\">kartu kredit<\/strong> atau <strong data-start=\"506\" data-end=\"532\">metode pembayaran awal<\/strong> yang Anda gunakan, dalam jangka waktu tertentu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d62a2b9 elementor-widget elementor-widget-text-editor\" data-id=\"d62a2b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\" data-start=\"85\" data-end=\"142\"><strong data-start=\"91\" data-end=\"142\">Pengembalian Dana Terlambat atau Tidak Diterima<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-126ff12 elementor-widget elementor-widget-text-editor\" data-id=\"126ff12\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\" data-start=\"139\" data-end=\"234\">Jika Anda <strong data-start=\"149\" data-end=\"185\">belum menerima pengembalian dana<\/strong>, silakan <strong data-start=\"195\" data-end=\"233\">periksa kembali rekening bank Anda<\/strong>.<\/p><p style=\"text-align: left;\" data-start=\"236\" data-end=\"386\">Selanjutnya, <strong data-start=\"249\" data-end=\"276\">hubungi pihak bank Anda<\/strong>. Proses pengembalian dana sering kali memerlukan <strong data-start=\"326\" data-end=\"346\">waktu pemrosesan<\/strong> sebelum dana tercatat di rekening Anda.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d57c9b elementor-widget elementor-widget-text-editor\" data-id=\"1d57c9b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Hubungi Kami<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-067fe61 elementor-widget elementor-widget-text-editor\" data-id=\"067fe61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\" data-start=\"73\" data-end=\"196\">Jika Anda memiliki pertanyaan mengenai <strong data-start=\"112\" data-end=\"160\">Kebijakan Pengembalian dan Pengembalian Dana<\/strong> kami, silakan hubungi kami melalui:<\/p><ul data-start=\"198\" data-end=\"266\"><li style=\"text-align: left;\" data-start=\"198\" data-end=\"231\"><p data-start=\"200\" data-end=\"231\"><strong data-start=\"200\" data-end=\"212\">Telepon:<\/strong> +62-811-640-7000<\/p><\/li><li data-start=\"232\" data-end=\"266\"><p style=\"text-align: left;\" data-start=\"234\" data-end=\"266\"><strong data-start=\"234\" data-end=\"244\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"245\" data-end=\"266\">info@nano-ceramic.com<\/a><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>KEBIJAKAN PENGEMBALIAN DAN PENGEMBALIAN DANA Jika Anda tidak sepenuhnya puas dengan pembelian Anda, kami siap membantu. Produk kami dapat dikembalikan dalam waktu 3 (tiga) hari setelah produk diterima. Produk dapat ditukar dengan produk lain atau dikembalikan untuk mendapatkan pengembalian dana, sesuai dengan ketentuan yang berlaku. Untuk memenuhi syarat pengembalian, pastikan bahwa: Produk diterima dalam waktu [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3153","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.nano-ceramic.com\/id\/wp-json\/wp\/v2\/pages\/3153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nano-ceramic.com\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nano-ceramic.com\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nano-ceramic.com\/id\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nano-ceramic.com\/id\/wp-json\/wp\/v2\/comments?post=3153"}],"version-history":[{"count":13,"href":"https:\/\/www.nano-ceramic.com\/id\/wp-json\/wp\/v2\/pages\/3153\/revisions"}],"predecessor-version":[{"id":7255,"href":"https:\/\/www.nano-ceramic.com\/id\/wp-json\/wp\/v2\/pages\/3153\/revisions\/7255"}],"wp:attachment":[{"href":"https:\/\/www.nano-ceramic.com\/id\/wp-json\/wp\/v2\/media?parent=3153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}